Booking, coordination and cancellation terms
Effective 1 October 2026.
Who you book with
FixedAbroad is the trading name of SHINIMINI LTD, registered in England and Wales, company number 15190504. Our registered office is 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. Contact leah.th@fixedabroad.com or +44 7455 700029. Mohamed SG Omar acts as an authorised representative of the company.
These terms govern our patient coordination service. Your named clinic supplies assessment and treatment under its own agreement. A website enquiry alone creates no obligation to pay. Your coordination agreement starts when you expressly accept the individual written quotation and these terms. We give you a copy you can keep.
What we arrange
Your quotation sets out clinic matching and arranging a named clinician's assessment or a disclosed team-allocation process; obtaining and delivering a clinician-issued provisional plan and itemised quote; explaining prices and payment dates; confirming accepted appointments; and the administrative support agreed for your visit and follow-up period. The quotation specifies the support period and any exclusions.
The dentist or surgeon decides clinical suitability, treatment, risks, examination requirements and clinical aftercare. We pass clinical questions to them. A particular clinician is guaranteed only if expressly confirmed in your agreement.
Your plan before payment
After we understand your treatment needs and complete qualification, we share the proposed clinic's details before you commit or pay. Your quotation identifies the proposed team and allocation process, includes the clinician's provisional written plan and examination requirements, and explains the full mandatory price, inclusions, exclusions, possible additional costs, payment recipients and timetable.
Your quotation also explains cancellation, suitability refusal and material changes; the clinic's aftercare arrangements; follow-up after return to the UK; and who pays for complications or remedial treatment. Do not accept or pay until these details have been provided.
Total price and booking deposit
We present one total for the quoted treatment plan, including the treatment and the stated clinic coordination services. This covers the items expressly included in your written quotation. Independently booked flights, hotels and insurance are outside that total. Possible clinical extras are identified separately and need your agreement.
The payment schedule shows the booking and coordination deposit paid to SHINIMINI LTD trading as FixedAbroad, what it covers and how it counts towards the total. Treatment deposits and balances are paid directly to the clinic against its own invoice. We do not collect or forward treatment funds. The quotation and clinic invoice must reconcile to the stated total, without double charging.
Payment is an advance against the stated service. Our entitlement to retain it depends on supplied services, the cancellation circumstances and your statutory rights. The applicable amounts are in your individual quotation.
Cooling-off and early performance
For a coordination contract made online or by telephone, you normally have 14 days from the contract date to cancel without giving a reason. Email leah.th@fixedabroad.com or use another clear statement of cancellation before the period expires. The cancellation form below is optional. If we have failed to provide required cancellation information, the statutory period may be extended.
We start paid services within those 14 days only when you expressly request early performance. We record that request separately from acceptance of these terms. You may instead ask us to wait until the cancellation period has ended.
If you cancel during cooling-off after a properly informed early-start request, we may charge a proportionate amount for the service supplied up to cancellation. The agreed price is the starting point; where it is excessive, market value applies. We provide the calculation. Where the required request or information was missing, no charge is due for service supplied during cooling-off.
Your cancellation right ends early only after the whole coordination service has been fully performed, following your express request and acknowledgement that full performance ends that right. An introduction or appointment booking does not complete a service that includes later support.
For cancellation under these statutory rights, we refund the amount due within 14 days of being told, using the original payment method unless you expressly agree otherwise, without a refund fee.
Patient cancellation after cooling-off
Tell us promptly if you change your mind. We may retain payment for properly supplied services and genuine losses caused by your cancellation. Any calculation allows for saved costs and replacement business and avoids counting the same loss twice.
For a last-minute cancellation, we may retain up to the whole booking and coordination deposit where supplied services and genuine, unavoidable net losses justify that amount. We explain and evidence the deduction and refund any balance. A late cancellation does not remove your cooling-off rights or rights where we or the clinic fail to supply the agreed service.
We aim to pay any coordination refund due under this policy within 14 days of your cancellation. The clinic's separate cancellation terms apply to payments made to it.
Clinic cancellation, refusal and material changes
If the clinic cancels, the accepted treatment cannot proceed, or the proposed clinic, clinician, procedure or price changes materially before treatment, you may accept a revised plan or exit. If you exit, we refund the coordination payment you made to us in full, within 14 days of your decision. You do not have to accept another clinic or procedure.
Unused treatment advances are refundable under the matching clinic terms disclosed before payment. The clinic receives and refunds those funds directly. We help with the administrative request. We obtain the clinic's written refund terms before asking you to commit to its treatment.
Flights, hotels and travel
You book and pay for flights and hotels independently under those suppliers' terms. Please wait for clinician approval and confirmed appointments before booking. Consider flexible bookings and specialist insurance suitable for your proposed treatment. Hotel recommendations are separate from our booking and payment flow.
Travel refunds depend on the relevant supplier's terms and your legal rights. Nothing here excludes a remedy you have because of our breach or negligence.
Our responsibility for coordination
We perform our coordination service with reasonable care and skill. Information about our service that you rely on when deciding to book can form part of your agreement. If we breach our obligations, your rights can include repeat performance, a price reduction and other legal remedies.
We remain responsible for our own coordination, representations and negligent acts. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability or consumer right that cannot lawfully be excluded.
Clinical information and privacy
We ask for clinical images or histories only through an agreed secure process after a separate, recorded health-data consent. We identify the proposed clinic recipient and Turkey before sharing. Consent to treatment, health-data processing and international-transfer safeguards are separate. See our privacy notice.
Complaints and applicable law
For a coordination complaint, contact leah.th@fixedabroad.com with your booking reference and the outcome you want. Clinical complaints go to the treating clinic using the contact supplied with your plan. We help route them.
Our coordination agreement is governed by the law of England and Wales. Mandatory protections that apply where you live remain available. You may bring a consumer claim in the courts available to you under applicable law. This does not determine the law governing the clinic's separate treatment agreement.
Optional cancellation form
To SHINIMINI LTD trading as FixedAbroad, leah.th@fixedabroad.com, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF:
I give notice that I cancel my coordination contract. Contract date: ____. Booking reference: ____. Name: ____. Address: ____. Date: ____. Signature, only if submitted on paper: ____.